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Complaints procedure

De kwaliteit van de dienstverlening van Holthuis Corporate Law wordt gewaarborgd door na- en bijscholing en voortdurend overleg met concullega’s over de inhoud van de behandelde zaken. Terugkoppeling door cliënten is een belangrijk kwaliteit bevorderend instrument. Gedurende de behandeling van uw dossier bent u dan ook nadrukkelijk uitgenodigd kenbaar te maken hoe u onze dienstverlening ervaart. Zeker als u ergens ontevreden over bent is dat van groot belang.

Holthuis Corporate Law has an internal complaints procedure. If this does not lead to a resolution, there is also an external procedure. If you, as a client, are dissatisfied with the services of Holthuis Corporate Law, we kindly ask you to communicate this verbally or in writing to our office via Mr. P. Holthuis. Once your complaint is made known, it will be recorded and addressed.

The procedure is as follows:

  1. If a complainant approaches the office with a complaint, the complaint is forwarded to Mr. C.J. Corsten (camiel@corstenlegal.nl), who acts as the complaints officer. The complaints officer informs the person about whom the complaint has been made of the filing of the complaint and allows both the complainant and the person complained about to provide an explanation regarding the complaint. The person complained about will attempt to reach a resolution with the complainant, possibly with the intervention of the complaints officer. The complaints officer will resolve the complaint within four weeks of receiving it or will inform the complainant of any deviation from this timeframe, stating the period within which a judgment on the complaint will be provided. The complaints officer will inform the complainant and the person complained about in writing of the judgment regarding the validity of the complaint, possibly accompanied by recommendations. If the complaint is resolved to satisfaction, the complainant, the complaints officer, and the person complained about will sign the judgment regarding the validity of the complaint.

External complaints procedure

When the complaint is not satisfactorily resolved during contact with the client, the complaints officer will inform the client of the possibility to approach the dean of the Amsterdam Bar Association to express their complaint there. More information about this option can be found on the website of the Amsterdam Bar Association (https://www.advocatenorde-amsterdam.nl/48567/.html).

The objectives of the internal complaints procedure are:

De doelstellingen van de interne klachtenregeling zijn:

(i) eventuele ontevredenheid in een zo vroeg mogelijk stadium signaleren;

(ii) trachten een eventueel gerezen geschil in onderling overleg samen op te lossen; en

(iii) een duidelijk beeld te krijgen van de waardering van onze dienstverlening om de

kwaliteit daarvan te optimaliseren.

Complaints procedure

De kwaliteit van de dienstverlening van Holthuis Corporate Law wordt gewaarborgd door na- en bijscholing en voortdurend overleg met concullega’s over de inhoud van de behandelde zaken. Terugkoppeling door cliënten is een belangrijk kwaliteit bevorderend instrument. Gedurende de behandeling van uw dossier bent u dan ook nadrukkelijk uitgenodigd kenbaar te maken hoe u onze dienstverlening ervaart. Zeker als u ergens ontevreden over bent is dat van groot belang.

Holthuis Corporate Law has an internal complaints procedure. If this does not lead to a resolution, there is also an external procedure. If you, as a client, are dissatisfied with the services of Holthuis Corporate Law, we kindly ask you to communicate this verbally or in writing to our office via Mr. P. Holthuis. Once your complaint is made known, it will be recorded and addressed.

The procedure is as follows:

  1. If a complainant approaches the office with a complaint, the complaint is forwarded to Mr. C.J. Corsten (camiel@corstenlegal.nl), who acts as the complaints officer. The complaints officer informs the person about whom the complaint has been made of the filing of the complaint and allows both the complainant and the person complained about to provide an explanation regarding the complaint. The person complained about will attempt to reach a resolution with the complainant, possibly with the intervention of the complaints officer. The complaints officer will resolve the complaint within four weeks of receiving it or will inform the complainant of any deviation from this timeframe, stating the period within which a judgment on the complaint will be provided. The complaints officer will inform the complainant and the person complained about in writing of the judgment regarding the validity of the complaint, possibly accompanied by recommendations. If the complaint is resolved to satisfaction, the complainant, the complaints officer, and the person complained about will sign the judgment regarding the validity of the complaint.

External complaints procedure

When the complaint is not satisfactorily resolved during contact with the client, the complaints officer will inform the client of the possibility to approach the dean of the Amsterdam Bar Association to express their complaint there. More information about this option can be found on the website of the Amsterdam Bar Association (https://www.advocatenorde-amsterdam.nl/48567/.html).

The objectives of the internal complaints procedure are:

De doelstellingen van de interne klachtenregeling zijn:

(i) eventuele ontevredenheid in een zo vroeg mogelijk stadium signaleren;

(ii) trachten een eventueel gerezen geschil in onderling overleg samen op te lossen; en

(iii) een duidelijk beeld te krijgen van de waardering van onze dienstverlening om de

kwaliteit daarvan te optimaliseren.

Call me for advice

Contact

Complaints procedure

The quality of the services provided by Holthuis Corporate Law is ensured through ongoing training and continuous discussions with colleagues about the matters being handled. Feedback from clients is an important tool for enhancing quality. Throughout the handling of your case, you are explicitly invited to express how you experience our services. This is particularly important if you are dissatisfied with any aspect.

Holthuis Corporate Law has an internal complaints procedure. If this does not lead to a resolution, there is also an external procedure. If you, as a client, are dissatisfied with the services of Holthuis Corporate Law, we kindly ask you to communicate this verbally or in writing to our office via Mr. P. Holthuis. Once your complaint is made known, it will be recorded and addressed.

The procedure is as follows:

  1. If a complainant approaches the office with a complaint, the complaint is forwarded to Mr. C.J. Corsten (camiel@corstenlegal.nl), who acts as the complaints officer. The complaints officer informs the person about whom the complaint has been made of the filing of the complaint and allows both the complainant and the person complained about to provide an explanation regarding the complaint. The person complained about will attempt to reach a resolution with the complainant, possibly with the intervention of the complaints officer. The complaints officer will resolve the complaint within four weeks of receiving it or will inform the complainant of any deviation from this timeframe, stating the period within which a judgment on the complaint will be provided. The complaints officer will inform the complainant and the person complained about in writing of the judgment regarding the validity of the complaint, possibly accompanied by recommendations. If the complaint is resolved to satisfaction, the complainant, the complaints officer, and the person complained about will sign the judgment regarding the validity of the complaint.

External complaints procedure

When the complaint is not satisfactorily resolved during contact with the client, the complaints officer will inform the client of the possibility to approach the dean of the Amsterdam Bar Association to express their complaint there. More information about this option can be found on the website of the Amsterdam Bar Association (https://www.advocatenorde-amsterdam.nl/48567/.html).

The objectives of the internal complaints procedure are:

(i) to identify any dissatisfaction at the earliest possible stage;

(ii) to attempt to resolve any disputes through mutual consultation; and

(iii) to gain a clear understanding of the appreciation of our services in order to optimize their quality.

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Contact